We promise to serve in the best way possible. Also, trust in our quality will wish to build the same among our customers.

If you are willing to apply for a refund or cancellation, return, or replacement, please refer to the following:

- For the process of either refund, return, or replacement Motiwala Gems and Jewels will thoroughly check the cause of the request.

- If the product is damaged by us while in transit we shall make sure that we replace the jewellery item

- If the customer applies for a refund or a replacement, we shall understand the reason for it. If the jewellery item is not as per the image on the website, we shall assure to replace it. - Under any circumstances, Motiwala Gems and Jewels will make sure to investigate the reason behind the replacement, refund, or return and then process it.

- Any refund requested shall take 7-10 working days.

- Processing of refund will be entirely under Motiwala Gems and Jewels’ discretion.

- Kindly do not store our Fashion Jewellery in a velvet material box. Please use a plastic zip-lock bag to store and preserve the items.

- Any refund, replacement, or return request will not be entertained 3 days after delivery of the product.

- Motiwala Gems and Jewels will accept cancellation of any order within 24-hours only. Post which the item will be shipped and then one can apply for return within the mentioned timeline.

- Kindly note, that we will not entertain complaints if the user is not following our instructions that is necessary to keep the items safely.